
Frequently asked questions.
Refund & Rescheduling Policy
We understand that unexpected changes can arise, and we strive to be as accommodating as possible.
Rescheduling: If you are unable to travel for any reason, you may reschedule your tour to any available date. Please contact us in advance to confirm availability.
Cancellation:
30 days or more before the reservation date: A full refund will be issued if rescheduling is not possible.
14–29 days before the reservation date: A 50% refund will be issued if rescheduling is not possible.
Less than 14 days before the reservation date: Unfortunately, no refund can be offered due to the loss of business and the need to block time in our calendar for your tour.
We appreciate your understanding, as this policy helps us manage our schedule and maintain the quality of service for all our guests.